Our policy explains in detail when and why we collect personal information about those who visit our website, purchase our products or arrange test drives with us.
The policy outlines how we use such information, the conditions under which we may disclose it to others and how we keep it secure. The policy covers both online and offline data provided.
Where you have volunteered to provide us with such information, we hold:
- Your name
- Driver Licence details
- Contact details
- Proof of address
- National Insurance number
- Copies of all transactions and records of any demonstration test drives that have taken place
We hold this information for traceability purposes, insurance, warranty, and to facilitate your inquiring about previous Products and Services we have provided. All of this information is stored in a secure environment and is only accessible by Spark Motos staff.
In the event that you have organised a test / demonstration drive with us, we are obligated by our insurers to retain your contact details, proof of address and driver
licence details for a period of three months. We will routinely delete any information held for such purposes 90 days after you have conducted a demonstration test drive.
If we communicate with you, it will relate directly to products or services that you have purchased from us previously and may include service. You will always be
given the ability to opt out of receiving such communications, and if you wish to expressly opt out prior to receiving them then please relay this to a member of staff.
We do not, and will not, sell any of your personal data to any third party and if you have any concerns or questions about how we protect your privacy then please just
ask a member of staff.
We would like to take this opportunity to thank you for your custom and to remind you that the privacy of information that you provide us with is very important to us.
Website and Electronic communications Privacy
This policy applies between you, the user of our website and Spark Moto Limited, who are the owner and provider of this Website. This policy applies to our use of any
and all data collected by us concerning your use of the website.
As this policy may alter from time to time, please check this page occasionally to ensure that you’re happy with any changes. By using our website, you agree to be
bound by this policy.
If you have any queries regarding this Policy and our privacy practices, please contact us by email to firstname.lastname@example.org. Alternatively, please write to us at:
Spark Motos Ltd, Clifton Nurseries, Woburn Hill, AddlestoneKT15 2QG
Alternatively, you can telephone us on 03330 163 570
Spark Motos Limited
Personal information we collect from you?
The ways on which this information is collected from you?
How is your information being used?
Who has access to this information?
Restricting use of your own information
Keeping your information
Links to other sites
Changes to this policy
How to contact us
Spark Motos Limited
We are Spark Motos Limited registered in England 09007231). Our registered office address is Charsleys Weedon Hill, Hyde Heath, Amersham, England, HP6 5RN.
Personal Information we collect from you
The personal information we might collect includes:
Individual: your name, date of birth, gender, job title, profession.
Contact: email address, phone number, proof of address, national insurance and driver licence details.
Demographic: postcode, preferences and interests.
Financial: credit/debit card numbers.
Technological (automatically collected): IP address, web browser and version, operating system, URLs including referring site, your activity on this website, the site you exit to.
The ways in which this information is collected from you:
If you sign-up for our Spark Motos newsletter, if we send you an email, post on our social media pages, make a purchase, create an online account or communicate with us in any way, you are voluntarily giving us information that we collect.
In some of our emails to you, we use a "click-through URL" When you click one of these URLs, you pass through our web server before arriving at the website that is your destination. We track click-throughs to help us determine your interest in particular topics and measure the effectiveness of our customer communications.
How in your information being used
Spark Motos Limited uses your information to provide you with the best possible service and experience when using our Website, as well as personalisation and analytics. This information is also used to :
To deliver electric motorcycles and accessories to you.
- To arrange demonstrator test ride
- To send you service messages (e.g. order updates) via email or phone.
- To send you communication which you have requested and given consent for, and that may be of interest to you. These may include products, promotions, offers, and competitions.
- For fraud prevention and detection.
- To find out what you and other customers like to ensure we are giving you what you want.
- Seek your views or comments on the services we provide.
- To process an order you have submitted, take payment, and give refunds.
- For fraud prevention and detection
- To provide customer service and support, and handle returns.
- To find out what you, and other customers like and prefer.
- For receipt and proof of purchase purchases.
- To confirm voucher validation and use.
- Information about your device
- To improve our website and set default options for you (including language and currency).
- To protect our website (prevent and detect fraud and meet legal obligations regarding data protection).
- To optimise the user experience for specific devices.
You don’t have to give us any of this personal information but if you don’t, you are unlikely to receive our optimal overall customer experience, and certain such as purchasing from the site may not be possible.
We anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and app, and developing new products and services. We also share information about the use of our site with our trusted partners.
WHO HAS ACCESS TO THIS INFORMATION
We will not sell your data or share your information with third parties for marketing purposes unless you have requested us to do so, or we are required to do so by law, for example, by court order or for prevention of fraud or other crime. We promise to keep your details safe and secure.
RESTRICTING USE OF YOUR INFORMATION
Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
- Use of Data for direct marketing purposes
- Sharing Data with third parties.
ACCESSING YOUR OWN INFORMATION
You have the right to ask for a copy of any of your personal Data held by Spark Motos Limited as well as a right to request corrections, blocking of and deletion of the Data. You also have the right to revoke any given permissions at all times. We store the contract's content and will send you the details of your order as well as our general terms via e-mail. You can find the terms here at all times. The details about your recent orders can be found in your customer login area.
KEEPING YOUR INFORMATION
We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory and insurance obligations. We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you. We are required by our insurers to retain your personal details (if you had a test ride of our motorcycles) for a period of three months. We routinely destroy personal information that has been provided to us for insurance purposes.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
THIRD PARTY WEBSITES AND SERVICES
It is possible that we may pass your information to our suppliers, third party service providers, agents, subcontractors and other associated organisations to complete tasks and provide services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service, and we have a contract in place that requires them to keep your information secure and not to use it for their direct marketing purposes.
When you are using our secure purchases pages, your payment is processed by a third-party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
Your personal details are encrypted and securely stored on our EPoS software system and eCommerce website; Intelligent Retail system. This is to streamline the transaction process and process your data more efficiently. Your data is safeguarded with physical, electronic and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.
You can stop receiving marketing messages from us at any time. You can do this:
-By clicking on the ‘unsubscribe’ link in any email
-By clicking “Manage your preferences” on any of our emails, and clicking “unsubscribe”
-By contacting our Customer Care team
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages. Please note that, as our site comprises a complex web of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.
Stopping marketing messages will not stop service communications (such as order updates or where you have signed up for our Infinity Motorcycles loyalty scheme).
LINKS TO OTHER WEBSITES
Data security is of great importance to us to protect you are Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.
You have many rights relating to your personal information:
- The right to be informed about how your personal information is being used (like this notice!).
- The right to access the personal information we hold about you.
- The right to request the correction of inaccurate personal information we hold about you.
- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.
- The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time.
- The right to request that we transfer or port elements of your data either to you or another service provider.
- The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office.
If you want to exercise your rights, have a complaint, or just have questions, please contact us.
CHANGES TO THIS POLICY
Spark Motos Limited reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website, and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations.
We do not control the dissemination of third-party cookies on our Website as we have no access to them; you should check the relevant third-party website for more information about these cookies.
Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone, you will need to refer to your handset manual.
HOW TO CONTACT US
We always want to hear from our customers and want to do whatever we can to appease you. If you:
-Have any questions or feedback about this policy
-Would like us to stop using your information
-Want to exercise any of your rights as set out above, or have a complaint
Please don’t hesitate to contact our Customer Service team, who will be happy to answer any questions you may have. You can contact by email at email@example.com.
Alternatively, please write to us at Spark Motos Ltd, Clifton Nurseries, Woburn Hill, Addlestone KT15 2QG.
Alternatively, you can telephone us on 03330 163 570.